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A&R COLLECTIBLES RETURN POLICY
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RETURN POLICY We guarantee your satisfaction, and
therefore we do accept returns on MOST items. Please note that due
to unethical practices of "swapping" items/signatures, there are no
returns on any autographed items.
All returns are subject to a 15% restocking fee. Return requests
must be made within 14 days of the shipment date.
Due to the United States Government Department of Health and Human
Resources regulations, we are unable to accept returns on used
items.
We are unable to accept unauthorized returns. Please make sure to
contact customer service BEFORE returning an item to us. Please note
that we are unable to issue a credit for any shipping costs
associated with the delivery and/or the return of items. In the
event that we sent you the wrong item(s), we will pay for all
shipping costs associated with the shipment to your location and
back to our warehouse.
The following is our 5 step guideline that must be followed in order
to return an item:
1. Please contact our customer service department. Provide the
following information in your e-mail or to a customer service
representative:
Your Company Name (if applicable)
Your Name
Order Number
Item Number of item(s) to be returned
Condition of the items to be returned
Complete or Missing pieces/parts
Undamaged or Damaged
Reason for Return Request
2. We will issue you a ship to location and a Return Authorization
(RA) number - YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR
PRODUCT. The goods associated with this RA number must be post
marked within 7 days of the numbers issuance.
3. Please make sure to clearly mark your RA number on the shipping
label of your package.
4. We are not responsible for items that do not arrive at our
warehouse. Therefore, we strongly suggest that you ship your package
in a way that allows you to track the shipment and receive proof of
delivery.
5. Once an item has been received at our warehouse, it can take up
to five business days to process the receipt of the item. Once
processed, it can take up to five business days to initiate a credit
to your account. Once a credit has been initiated, it can then take
your credit card company up to five business days to apply the
credit to your account. |
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